FAQ’s

What is the difference between Wefts and Clip in Hair Extensions

We have in stock Human Hair Extensions in both a pre made ready to wear clip in and plain Human Hair Wefts. Human hair clip in extensions have already been cut into suitable sized pieces and had toupee clips attached to them so they are ready and easy to use – Just simply clip them in to your own hair for an instant lift to colour length and volume.

Alternatively, you may purchase a weft.  Wefts can be made using human hair or synthetic fibres and are basically a long continuous track that has the hair attached to it (much like a Hawaiian Grass skirt).  This continuous piece is sold in 100 gram lots but do not have toupee clips pre attached. Generally these wefts are doubled over (or tripled over to for greater bulk) stitched together and then cut into the desired width to suit your requirements. Once cut to size they can be applied using various methods from gluing them in to sewing them in using weaving thread (these methods are discussed below).

 

What is Remy Hair?

Remy hair is hair that has most of its cuticles intact and the hair is aligned all in same direction. For these reasons Remy hair does not matt or tangle as easily if carefully looked after.  Remy hair has a smoother, shinier and healthy appearance which enhances its natural look.

 

How do I apply my hair extensions?

They could be applied in various ways.

1. Glued to your own hair utilizing a product like our Liquid Gold Bonding Glue. (This product is designed to glue hair to hair and not skin).

2. You can opt to buy a weft and have loop combs/toupee clips sewn onto the wefts and then clipped into your own hair. (weaving thread and needles are also listed on our website)

3. Sewn into your hair with Weaving Thread and Needle by making a horizontal braid from 1 side of your head to the other.

4. Micro rings can also be sewn on to the weft in the desired points much like you would with the toupee clips and then the rings could be crimped onto your own hair making use of the pliers designed for these rings – Note it is advisable to purchase the latch hook to assist draw your hair via the micro ring when applying the wefts in this manner.

 

Can I apply heat to my new hair extensions?

All of our 100% Human Hair Extensions give you the most versatility in being able to colour and style your hair.  Unlike synthetic hair, Human Hair can withstand heat so you can blow dry your hair with a hairdryer and use a crimping iron or hair straightener to style your extensions to achieve your desired style.

 

How long do Hair extensions last?

The length of time that Hair extensions can last will vary depending on the amount of wear, the conditions and care that is taken when looking after your hair extensions.  Generally you can expect your hair to last at least three months, however with proper care some clients have had their extensions for well over 6 months.

 

Returns and Exchange Policy.

Purchasing your hair extensions online can be a little difficult  from time to time particularly as colours might display differently on your computer screen.  At Hair-Extensions-Australia we appreciated this and attempt to make it as uncomplicated as possible for our customers to exchange or return their hair extensions.

When you wish to exchange your hair extensions, Hair–Extensions-Australia gives a full 100% credit of the purchase price of the hair extensions excluding postage.  This will then be applied to your new order.

With the case of a refund Hair-Extensions-Australia offer a 85% refund on the purchase price excluding postage if you are not 100% satisfied with the quality or colour.

Returns / Exchanges Will not be accepted without having an RA Number and any item received without an RA Number supplied by Hair-Extensions-Australia may be returned to sender.  A RA number can be obtained by email or phone.

Return / Exchange requests need to be organised within three days of taking delivery and need to conform to the conditions listed below.

 

Hair-Extensions-Australia Return & Exchange Terms and Conditions:

Hair-Extensions-Australia will only accept Returns for items that are still in resalable condition and meet following requirements.

Items have to be in Original Packaging with no Rips, Tears or Cuts.

Items must not be worn and won’t have a worn smell.. e.g. Perfume, Smoke etc..

Items must have Tags still attached.

Items are not to be damaged or altered in anyway.

All Accessories or Items Purchased within the Discounted Section are non returnable.

 

Special Orders

In the event you are looking for a particular piece that you cannot find on our website, Hair-Extensions-Australia will specially order a piece for you. It may take up to 3 weeks depending on the manufacturer. A 30% Deposit is needed to be paid upfront and the balance payable once the item is ready to be dispatched.

 

Privacy

Hair-Extensions-Australia respects and protects the privacy of its users. Information is only used for processing your order and communicating with you if necessary during the process. All information is safely and securely stored. Please refer to our Privacy Policy for further information.

 

The best way to place an Order?

There are two methods to place an order:

1. On the net at www.Hair-Extensions-Australia .com.au

You are able to place an order on our totally secure web page. We provide a secured online purchasing system through our online shopping site Hair Extensions Direct.com.au.  So simply browse our internet site to find the item you would like to buy. Once you have decided on a product, add the item to the cart , follow the prompts and fill in all required shipping and billing details. As soon as the order is placed you will receive a confirmation e-mail at the email address you supplied. Should you do not receive an email, you may have entered your e-mail incorrectly or it might have been moved to your spam folder by your email program. If you have not received your confirmation email please contact us on (03) 9095 8865 or via email at info@Hair-Extensions-Australia .com for confirmation.

2. Over the Phone

Call us on (03) 9095 8865. Our sales representatives are always happy to provide any advice and to process an order for you. We realize that not every person is comfortable in placing an order over the internet and some times you may need a few questions answered before making your purchase.

When you order has been placed it’ll be processed by the next working day. An internet tracking number will be sent to your e-mail once the order has been shipped so you can track its delivery online.

 

Delivery and Shipping

All purchases are packed in poly white bags with the sender stated as Buy it all Online and not Hair-Extensions-Australia to safeguard your privacy. A tax invoice will also accompany the parcel or may be emailed to you.

 

Domestic Delivery

Our key freight carrier for purchases inside Australia is Austpost Eparcel. This is a door to door service which includes delivery to Post Office Boxes. Parcels must be signed for and in situations where nobody is available to sign for the parcel a card might be left at the address with the details of the nearest Post Office where the parcel will be left for you to collect.

Delivery inside Australia will take approximately one to four working days depending on the location and within the next day delivery network.

 

International Delivery

Hair-Extensions-Australia uses a Courier Service for International deliveries. This is actually a Door to Door courier service and will not deliver to a P O Box. All deliveries via Courier demand a signature on delivery. In case you need to have your parcel to be sent to a P O BOX please contact us via e-mail at info@Hair-Extensions-Australia .com

If needed we can dispatch your purchase via International Insured Airmail which can take up to 15 working days but has no internet traceable service.

An invoice for your purchase may accompany your goods or be emailed to you, and conforming to Australian Taxation Laws your invoice will be listed in Australian Dollars as your transaction was completed in Australia.

International deliveries may be subjected to inspection by Customs and may attract Duties or Taxes as charged by Customs.  Hair-Extensions-Australia  has no control over this or any customs duties/taxes charged to you as the receiver.

Delivery via courier service usually takes 4 -5 working days with full traceability.

Shipping Charges

Location Shipping of first item Additional items
 

Within Australia

 

$10.00

 

$2.50

 

New Zealand

 

$25.00

 

$5.00

 

All other international

 

$30.00

 

$7.50

 

** Free Delivery for all purchases over $99 within Australia **

*Shipping charges are approximate and can vary slightly depending on your location

Payment Options

Pay Pal – (Credit Card Payments)

Money Order – (Australian customers only)

Direct Deposit